Last Updated: January 1, 2025
At 7H Trip, we understand that travel plans can change. Our refund policy is designed to be fair and transparent. Please read these terms carefully before booking.
| Days Before Departure | Refund Amount | Processing Fee |
|---|---|---|
| 60+ days | 100% refund | 3% processing fee |
| 30-59 days | 70% refund | No additional fee |
| 15-29 days | 50% refund | No additional fee |
| 7-14 days | 25% refund | No additional fee |
| Less than 7 days | No refund | — |
The above timeline applies to standard tour packages. Custom and private tours may have different cancellation terms as specified in your booking confirmation.
Important: The "days before departure" calculation is based on the first day of your tour, not the date of your flight.
Processing Time:
Once your cancellation request is approved, refunds will be processed within:
Refund Method:
Refunds will be issued to the original payment method used for booking. We cannot issue refunds to a different account or payment method.
Currency:
Refunds will be issued in the same currency as the original payment. Exchange rate differences are not covered.
The following items are generally non-refundable:
Please check your booking confirmation for specific non-refundable items.
Force Majeure:
In cases of natural disasters, government travel restrictions, pandemics, or other events beyond our control that prevent travel, we will offer:
Medical Emergencies:
If you or an immediate family member experiences a serious medical emergency that prevents travel, please contact us immediately. We may offer a partial refund or credit voucher upon receipt of official medical documentation.
Visa Denial:
If your Chinese visa application is denied despite following all requirements, we will refund 80% of your tour cost (excluding visa fees and any non-refundable items already incurred).
In the rare event that 7H Trip must cancel your tour due to:
We will provide:
We will notify you as soon as possible and provide at least 14 days' notice when feasible.
Date Changes:
Itinerary Changes:
Minor itinerary changes (e.g., hotel upgrades, activity additions) can usually be accommodated. Significant changes may require rebooking.
Participant Changes:
Adding or removing participants from a booking may affect pricing. Please contact us for specific cases.
To request a cancellation and refund:
1. **Contact us** via email at [email protected] or WhatsApp/WeChat
2. **Provide your booking reference number** and reason for cancellation
3. **Submit supporting documentation** if applicable (medical certificates, etc.)
4. **Receive confirmation** of your cancellation request within 24 hours
5. **Refund processing** begins after confirmation
For urgent cancellations, please call us directly at +86 150 7833 3456.
We strongly recommend purchasing comprehensive travel insurance before your trip. Good travel insurance should cover:
Travel insurance can protect you from financial losses that our refund policy may not cover. Please purchase insurance at the time of booking for maximum coverage.
For refund requests and cancellation inquiries:
Email: [email protected]
WhatsApp: +86 150 7833 3456
WeChat: SevenHeartsTravel
Phone: +86 150 7833 3456
Hours: Monday to Sunday, 9:00 AM - 9:00 PM (CST)
We aim to respond to all refund requests within 24 hours.
Our customer service team is ready to help you with refund and cancellation requests.